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My trackpad pointer jumps around the screen or is non-responsive. My mouse has only slightly better control. I have tried all Apple Support help suggestions but with no improvement. Any ideas? Thanks. Josh

My trackpad pointer jumps around the screen or is non-responsive. My mouse has only slightly better control. I have tried all Apple Support help suggestions but with no improvement. Any ideas? Thanks. Josh



MacBook Air 13″, macOS 10.13

Posted on Aug 8, 2020 6:00 PM

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Question marked as Top-ranking reply

Posted on Aug 9, 2020 4:49 PM

Most times I find the issue is due to either a failing Trackpad or a swollen battery which is pressing against the trackpad causing it to misbehave. You should have Apple or an Apple Authorized Service Provider examine the laptop and provide you with a repair estimate.

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My trackpad pointer jumps around the screen or is non-responsive. My mouse has only slightly better control. I have tried all Apple Support help suggestions but with no improvement. Any ideas? Thanks. Josh

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