iPhone 8 boot loop

Hello, my iPhone 8 became stuck in a boot loop after I received a notification that my storage was full and went to delete apps and photos, but the number for storage space was not going down in Settings so I shut down the phone and tried to turn it back on. I see a black screen for a few seconds, then a grey screen with the black Apple logo on it, and this continues until the iPhone runs out of battery, then it goes to a black screen again. Sometimes the black screen has a single horizontal white line on it (but in varying places each time) during the boot loop.


A force reset or anything else did not fix the boot loop, so I entered recovery mode on my iPhone whilst plugged into my PC running Windows 10


I tried the update option two times, and restore three times and they all have not worked. During a restore for example, iTunes begins to show that it is "Extracting Software" as my phone is in recovery mode, but my phone exits recovery mode after the 15 minutes timeout and I hear the iPhone disconnect sound from my computer even though the USB is still plugged in. The progress bar on extracting software pauses for a bit, but then continues until the end and then I receive a popup in iTunes that says "The iPhone could not be restored. The device cannot be found."


What can I do? I have tried reentering recovery mode on my iPhone as the software extraction progress bar nears the end, but that also does not work. Is there no way to prolong recovery mode, or pause the software extraction so that I can reenter recovery mode again on my iPhone? Can I lessen the time of the software extraction? Is there another way I can fix the boot loop? I have read about DFU mode, but I think it also has a timeout of 1 minute instead of 15. Is it worth it to try restoring using iTunes but in DFU mode? I am afraid it will disconnect again, or somehow get stuck in DFU mode. I have also heard that I can erase the phone remotely from iCloud, but I am not sure if this option will work as my phone is stuck in the boot loop and I don't know if it can receive the erase command through Wi-Fi or if erasing through iCloud will even lessen the time of the software extraction at all, and fix the recovery mode disconnect issue.


Please help if possible

iPhone 8, iOS 14

Posted on Aug 9, 2020 4:37 PM

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Aug 12, 2020 11:36 AM in response to RagingSkittles

Hello RagingSkittles,


Thanks for using the Apple Support Communities. We see from the details provided that your iPhone was restarting unexpectedly and unable to complete startup. From your description, you've tried restoring through iTunes and placing the iPhone in recovery. Those are great steps to take, and recommended in article, If your iPhone, iPad, or iPod touch won't turn on or is frozen.


During the restore process, you're seeing a message that the device could not be found. Let's try the steps in this article to troubleshoot that. If your computer doesn't recognize your iPhone, iPad, or iPod


Given the actions you've taken so far and the obstacles you've been facing with the recommended actions, it would be a good idea at this point, to have your iPhone inspected by a technician. You can review repair options at iPhone Repair and Service, or connect with Apple Support to discuss your options. You can connect with an Apple Support Advisor directly at Get Support.


Best wishes.

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iPhone 8 boot loop

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