marthur50 Author

Level 1

9 points

Screen unresponsive

My iphone XR shows the locked screen asking for my password, but the screen is unresponsive to my touch

iPhone XR, iOS 13

Posted on Aug 9, 2020 6:01 PM

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Top-ranking reply

Level 9

55,410 points

Posted on Aug 9, 2020 6:05 PM

Check this link...

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

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2 replies

Top-ranking reply

Level 9

55,410 points

Aug 9, 2020 6:05 PM in response to marthur50

Check this link...

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

Reply

Aug 10, 2020 6:18 AM in response to frazzm737

This does not help. The screen has now gone completely black but I know that the phone is on due to the haptic feedback.

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Screen unresponsive

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