You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Instagram and Other Apps , Error at Log In

I just backed up and then whipped my iPhone 11 in an attempt to fix this issue and it still fails to work. Instagram and another app called Animal Jam are throwing error messages when I try to log into them. I can use my accounts on other devices and even on Safari, what is the issue I’m experiencing???

iPhone 11, iOS 13

Posted on Aug 9, 2020 6:53 PM

Reply
4 replies

Aug 12, 2020 7:04 AM in response to Izzi_Kilgore

Hey there Izzi_Kilgore,


We understand you're experiencing issues logging in to two apps on your iPhone 11, and we'd like to see if we can assist.


To get started, we'd like to ask some questions to better understand the issue you're experiencing:

  • Does this happen when connected via Wi-Fi, cellular, or both?
  • Are you able to test another connection to see if the issue persists there?


Also, try the steps below:


We hope this helps!

Instagram and Other Apps , Error at Log In

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.