Downloading Full Resolution Images to Photos - Emails with compressed attachments

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Level 1

8 points

Downloading Full Resolution Images to Photos - Emails with compressed attachments

Both iPhone and Apple mail say "Downloading Full Resolution Images to Photos" for an email that had jpeg's attached as "Actual size".

I'm sending jpeg files (approximately 3.5MB each, and "actual size" pull down is selected on my desktop machine when sending. Then I receive significantly reduced sized jpegs on my phone (around 100kb). On the email browser on the phone there is a message that says "Downloading Full Resolution Images to Photos Available until..date...." ,but there is nothing that tells how to download them. How do you do this?

I've seen others post it, but no accurate answers. Anyone?

MacBook Pro 13″, macOS 10.14

Posted on Aug 10, 2020 12:02 PM

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Answer 1

TammyW_03

Community Specialist

Aug 12, 2020 3:22 PM in response to alexdobi

Hey alexdobi,

We understand you're looking for more details on downloading attachments within the Mail app. With attachments, if these don't automatically download, you may need to tap on the attachment. The following guide has more details on working with attachments, specifically "Preview an attachment" and "Save a photo or video attachment to Photos" here: Work with email attachments on iPhone

We also thought our Mac guide on attachments could be helpful too. Check it out here: View, save, or delete email attachments in Mail on Mac

Have a great day!

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Answer 2

jdo_apple

Community Specialist

Aug 13, 2020 12:45 PM in response to alexdobi

Hey Alex,

So the attachments do download automatically, but not full resolution when downloading or saving to Photos. What happens if you tap and hold on the attachment? Are you presented the option to download there? Also, are you using iCloud email or a different email service provider?

We look forward to hearing back from you. Take care!

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Answer 3

alexdobi Author

Level 1

8 points

Aug 13, 2020 7:00 AM in response to TammyW_03

Hi Tammy,

Thanks a lot for your reply. The attachments download automatically, only in a significantly reduced sizes (Eg.: 3.5Mb to 89KB).

Trying to save directly to Photos doesn't solve it either.

My guess is that it has to do with iCould, otherwise why would there be a time limit on downloading it?

-Alex

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Downloading Full Resolution Images to Photos - Emails with compressed attachments

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