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iPod touch shows network connection but wifi doesn't work

starting my iPod My iPod touch shows that I have joined my network with a full strength indication under the wifi setting however, when I try to use the internet such as iHeart radio, or my browser, I get a message that there's no internet connection. I have tried all of remedies such as restarting my iPod and restarting my router, etc. Very frustrating because it shows i'm connected with a full strength signal but I can't use my wifi.

Posted on Aug 10, 2020 2:45 PM

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Question marked as Top-ranking reply

Posted on Aug 10, 2020 5:40 PM

Hello,


Try resetting iPod touch’s network settings in Settings > General > Reset > Reset Network Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPod touch prior to resetting its settings.


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

1 reply
Question marked as Top-ranking reply

Aug 10, 2020 5:40 PM in response to sasafrass

Hello,


Try resetting iPod touch’s network settings in Settings > General > Reset > Reset Network Settings. Be certain you do not select Erase All Content and Settings as this will erase all of your information. It is a good idea to perform a backup of your iPod touch prior to resetting its settings.


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

iPod touch shows network connection but wifi doesn't work

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