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I have a 2013 MacBook Air when opened today the key board and track pad stopped working. The lights around the keys and the power button works. I have an external keyboard and mouse to use the computer now but would like to know what caused this??
MacBook Air 11″, OS X 10.11
Thank you for the reply dkericson,
Have you had a chance to restart your Mac? If not, let's restart your Mac by following this article:
How to turn your Mac on or off
If the issue persists after restarting your Mac, let's perform an SMC reset. Resetting the system management controller (SMC) can resolve certain issues related to power and other features. You can perform an SMC reset by following the steps here:
How to reset the SMC of your Mac
If you continue to experience issues, please reach out to us here: Get Support
Have a great day!
Thank you for the reply dkericson,
Have you had a chance to restart your Mac? If not, let's restart your Mac by following this article:
How to turn your Mac on or off
If the issue persists after restarting your Mac, let's perform an SMC reset. Resetting the system management controller (SMC) can resolve certain issues related to power and other features. You can perform an SMC reset by following the steps here:
How to reset the SMC of your Mac
If you continue to experience issues, please reach out to us here: Get Support
Have a great day!
Hey there dkericson,
Thanks for reaching out to Apple Support Communities. We understand that you're having some issues with your keyboard and trackpad. We're here to help. Let's start by following the steps outlined in this helpful article that relates to the issue you're experiencing:
If your Apple wireless mouse, keyboard, or trackpad isn't working with your Mac as expected
Keep us posted.
Have a great day!
This article is for a wireless keyboard and mouse. The issue I have is with my laptop Mac air. Any suggestions?
Perfect, I pressed and held the power button for 10 sec, then pressed it once to do a hard reset. The track pad and key board now work. Thanks for the suggestion.
MacbookAir Keyboard and Mouse
