Serial Number Connected to the Wrong Mac

Had you also tried other means to check & lookup product by identifier numbers?

https://checkcoverage.apple.com

• Apple Repair and Repair Status Check - Official Apple Support

https://support.apple.com/repair

• Mac Repair - Official Apple Support

https://support.apple.com/mac/repair/service

• Ultimate Lookup - Mac specs by serial number, order, model, & EMC number, model ID - Everymac

https://everymac.com/ultimate-mac-lookup/

• Mac Serial Number Info - Lookup your Apple Serial Number

https://www.powerbookmedic.com/identify-mac-serial.php

At least you may prove what exact macbook pro series model number & build year that it is NOT.

Contact Support directly with proper evidence to make your case/status, that may help.

Take care & good luck!🌞🐝

You may have to use Apple Feedback site pages to let them know there's an issue in there.

However this oddly enough, does NOT let you know by any acknowledgement, of any action.

This appears to mostly pertain to their Web Pages, that may be the channel to use/report this.

https://www.apple.com/contact/feedback/

Site gives you choices, some divert you other places; some not so useful.

The Contact Support site where you may (or not?) tell someone of the issue,

may be better suited to know someone heard of problem; or may act on it.

• Give feedback on Apple products - (hardware and software)

https://www.apple.com/feedback/

Good luck in any event!🌞🎣