You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Sometimes my screen goes black during a call. I cannot go to the speaker or keyboard. I can sometimes see the screen by pressing the power button but then it goes back to black. Any help out there?
iPhone XR, iOS 13
Hi Jillfoalltrades,
It sounds like your screen is unexpectedly turning off while you are on a phone call. We can help with this!
If you haven't already, let's go ahead and restart your iPhone using these steps: Restart your iPhone
Also, be sure to complete any available software updates for your iPhone. You can find out more information about updating your iPhone here: Update your iPhone, iPad, or iPod touch
If the issue persists and you are not using a case or screen protector on your iPhone, it's possible there may be an issue with your iPhone hardware. Our service options vary by country/region and you can find out what service options are available in your location here: Find Locations
We hope this helps.
Take care!
Hi Jillfoalltrades,
It sounds like your screen is unexpectedly turning off while you are on a phone call. We can help with this!
If you haven't already, let's go ahead and restart your iPhone using these steps: Restart your iPhone
Also, be sure to complete any available software updates for your iPhone. You can find out more information about updating your iPhone here: Update your iPhone, iPad, or iPod touch
If the issue persists and you are not using a case or screen protector on your iPhone, it's possible there may be an issue with your iPhone hardware. Our service options vary by country/region and you can find out what service options are available in your location here: Find Locations
We hope this helps.
Take care!
Thanks, Joseph. I've tried those solutions. It must be a problem with the screen protector I have on the phone.
iPhone XR Black Screen during Call
