Can't update apps because they were purchased with a different apple-id

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Level 1

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Can't update apps because they were purchased with a different apple-id

I just bought a MacBook Air, and after using it for a dew days it popped up that I needed to update some apps in App Store. The apps that need updates are apps that comes with the Mac, such as "Numbers" and "Keynote". When I go to the App Store and click the update button, a message pops up saying I can't update the apps because the apps were purchased or refunded with another apple-id. I only have this apple-id, and I didn't even download these apps, so what can I do to fix this?

MacBook Air 13″, macOS 10.15

Posted on Aug 11, 2020 3:31 PM

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Answer 1

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Eric Root

Level 10

684,603 points

Aug 11, 2020 6:18 PM in response to Emilie1708

If the applications that need updating are Apple applications that came with the computer, try going to the App Store Purchases tab or click on your profile and then go to Purchases to see if there is an option to accept the applications with your Apple ID. If that doesn't work, you can delete the applications and download them with your Apple ID. The applications are free. You may have to sign out of the App Store, restart the computer, and sign back in to download new copies.

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Can't update apps because they were purchased with a different apple-id

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