Our newer iPads, iPods and iPhones are managed by airwatch.
We have somewhere around 150 to 200 iPads, iPods all tied to one @icloud account.
The email account for the recovery is the same account.
How do we recover the account? Questions are no go.
Original employee that set this up is no longer with our hospital.
Persons unknown changed the password on one device which basically made bricks of up to 100 devices.
Below are some good Apple Support options. Contact Apple Support (again if necessary). You have no other option.
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometimes Apple phone support is not available.
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option for you.
Below are some good Apple Support options. Contact Apple Support (again if necessary). You have no other option.
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometimes Apple phone support is not available.
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option for you.
Ok not sure there is much else to do
Been there done that. They would rather make us but new ones than help us. We don't have the serial numbers on receipts.
I work for a hospital in IT. We have around 100 devices locked.
