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What do I do about my iPad? It's a 2nd generation 2017 iPad, and it's been stuck on iOS 12.0 ever since. Updating it normally, it says I'm "not connected to the internet" when I clearly am. I've even tried to update it manually through PC, but it claims there's an "unknown error" and refuses to update. I've tried every common technique I know of. At this point, what do I do? Is my iPad pretty much done for?
iPad Pro, iOS 12
If that “dingus” comment was directed at me, sometimes people who post here provide the wrong iPad info.
So, we all have to double check things before we can proceed with any type of advice or solutions.
Also, if that WAS directed at me, I did not appreciate that, as I am ONLY trying to help you with your iPad issue.
That comment was totally uncalled for.
That stated and out of the way, I suggest contacting/reaching out to Apple Product support and services.
Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.
https://www.apple.com/contact/
OR
https://support.apple.com/en-us/HT201232
If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior level Apple customer support employees to see if they can come up with other possible advice/solutions to this iPad update issues, but I make no guarantees, whatsoever.
If need be, you can have your iPad issues escalated all the way up the chain to Apple engineering level customer phone support.
Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.
Best of Luck to You!
Perhaps this will help:
If your iPhone, iPad or iPod touch won’t update - Apple Support
WolfieTheGremlin wrote:
It's a 2nd generation 2017 iPad,
This is impossible to understand. Here's why.
Indeed the second generation iPad Mini was introduced by Apple in 2013 and discontinued in 2017. If that's what you have, it can run iOS 12 but not iPadOS 13.
What is the “A” model number of your iPad?
The “A” model number of your iPad can be found on the lower area of the aluminium back of your iPad in small print letters right underneath the large, bold printed” iPad”.
This is all information I've already tried, like I just mentioned. Nothing works.
iPad refuses to update
