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Find My Friends Location not Updating Someones Location

Find my friends location will not update when I click refresh. I have re-set network settings, and location/privacy. I have turned WIFI on/off, restarted iPhone.

The friend I am locating has their phone updated and nothing has changed with their location settings. When their location does update it will have a big blue circle showing approximate location.

Anyone else having this issue?

This just started with me about 2-3 weeks ago.

iPhone 8, iOS 13

Posted on Aug 13, 2020 1:48 PM

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Question marked as Top-ranking reply

Posted on Aug 31, 2020 1:36 PM

I am having the same issue. The device is showing the correct location in the devices list, but the contact name is stuck in an old location. I am not sure how or why the device and contact have become dissociated.

6 replies

Aug 14, 2020 7:01 PM in response to Amanda9500

Hi Amanda9500,


Thank you for posting in the Apple Support Communities. To be clear, the issue you're describing is only happening with a specific contact, correct? If so, the issue may be with a setting on the other persons device. If the issue happens with all of your contacts, you'll want to follow the troubleshooting linked below to go over your device settings.


If Find My Friends isn't working


Please let us know if you have any additional questions, or we can help further.


Cheers!

Aug 16, 2020 9:30 AM in response to Amanda9500

Thanks, Amanda9500!


There are quite few factors that can affect the location showing correctly, including network connections and service availability in both device locations. If the issue is only happening with some contacts, and it is intermittent, it is likely related to a setting on the other persons device or signal strength.


If the issue starts to affect all of your contacts, or your device is unable to accurately determine your location, we recommend reaching out to Apple Support directly for additional help.


Contact Apple Support


Best Wishes!

Find My Friends Location not Updating Someones Location

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