Trade in IPhone
Hi! I would like to trade in my iPhone for a latest model. I've visited store on 58th Ave in NY and was told that I am supposed to purchase iCloud storage, tranfer all information there, erase everything from my old phone and only then new phone will be setup. I learned from other people that they just bring an old phone to the store and the rest is done by your staff. Why am I denied the same level of service and have to do something I don't know and spend additional money?