How can I redeem my gift card that has a smudged letter or number

hmm6503 Said:

“Gift card: How can I redeem my gift card that has a smudged letter or number?”

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Screenshare your iPhone‘s camera while on the phone with the Apple Rep:

A. Apple Phone Support Info:

• Contact Us - Choose Locations
• USA: 1(800)MY-APPLE
• Speak with: Apple Store Staff
• Proceed from there as Necessary

B.  Screenshare: Consider performing a screensharing session on your device, so the Apple Rep can see this firsthand, from your perspective.  Learn More Here: Screenshare your iPhone with the Camera App Enabled to Easily Converse Over-the-Phone with Apple Support

C. Note: Phone Calls are Currently a Wait:

Due to the Coronavirus Pandemic, phone calls are taking a lot longer than usual. So, take this up with Apple, despite how long it may take to get on the phone. With many out of work, and many home from school, phone calls will likely take a while to go through — so, just stay on the line. Ask the Apple Rep — they’ll see this and will run you through the fix. Chats are taking a bit long.

Click here and ask the iTunes Store staff for assistance. Supply them with as much of the code as you can.

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