Facial recognition iPhone XR

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Level 1

8 points

Facial recognition iPhone XR

For some reason my facial recognition stopped working. When I went to settings it looks as if it were never set up. When I tried to set up again it keeps saying “lower iPhone”, when I lower the it either goes immediately to raise iPhone, or I can lower it till my face isn’t even in it at all and still says lower iPhone. It does the same thing when it says raise iPhone. Either I can raise till my face isn’t even in the frame or goes right to lower iPhone.

iPhone XR, iOS 13

Posted on Aug 14, 2020 8:01 PM

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Answer 1

Aug 14, 2020 8:54 PM in response to Vmsmith16

Add an alternate appearance

For most users, Face ID will continuously learn as they change. If you have an appearance that can look vastly different, you can set up an alternate appearance so Face ID still recognizes you. You can't create a new appearance if you're wearing a face mask.

To set up an alternate appearance:

Go to Settings > Face ID & Passcode. If asked, enter your passcode.
Tap Set Up an Alternate Appearance.
Look straight into your iPhone or iPad and place your face inside the frame.
Gently move your head to complete the circle. If you're unable to move your head, tap Accessibility Options.
When you finish the first Face ID scan, tap Continue.
Gently move your head to complete the circle for a second time.
When Face ID setup is complete, tap Done.

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Answer 2

Vmsmith16 Author

Level 1

8 points

Aug 15, 2020 4:25 AM in response to SravanKrA

Thank you for your response. However, I do not have that option. It’s like I never set it up to begin with. My only option is to set it up. Like it has never been set up at all.

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Facial recognition iPhone XR

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