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Level 1

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Apple Store Not Offering Repairs During Pandemic!?

I've been trying to get help with this MBP's issue: The screen goes black if I open it past 90 degrees (vertical) though power remains on. Purchased spring 2017, AppleCare warranty purchased, and I've been looking for a repair but the pandemic has my local Apple Store closed and while I've been waiting for it to reopen, my warranty expired!

Question 1: How will I get this repaired if no Apple Stores are doing repairs?

Question 2: Who will be expected to pay for this repair since my AppleCare warranty expired during the pandemic and no repairs were possible?

MacBook Pro 13″, macOS 10.15

Posted on Aug 14, 2020 10:23 PM

Best reply

leroydouglas

Community+ 2024

Level 10

183,918 points

Posted on Aug 14, 2020 10:30 PM

Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. Start a service request https://support.apple.com/mac/repair/service

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Apple Store Not Offering Repairs During Pandemic!?

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