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Cannot upgrade to to macOS Catalina from AppStore

I have a Macbook Air with High Sierra on it. I want to upgrade it to the lastest macOS (Catalina). When I go to the app store and hit the "download" button, it simply grays out and nothing happens. Here is a screenshot:


Please advise on how I can update the mac.


Note: in terminal I also tried running:


$ softwareupdate -l
Software Update Tool

Finding available software
No new software available.

MacBook Air 13″, macOS 10.13

Posted on Aug 15, 2020 6:53 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 15, 2020 7:23 PM

macOS Catalina - Technical Specifications


General Requirements

  • OS X 10.9 or later
  • 4GB of memory
  • 12.5GB of available storage (OS X El Capitan 10.11.5 or later)*
  • Some features require an Apple ID; terms apply.
  • Some features require a compatible internet service provider; fees may apply.

Mac Hardware Requirements

For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Catalina:

  • MacBook (Early 2015 or newer)
  • MacBook Air (Mid 2012 or newer)
  • MacBook Pro (Mid 2012 or newer)
  • Mac mini (Late 2012 or newer)
  • iMac (Late 2012 or newer)
  • iMac Pro (2017)
  • Mac Pro (Late 2013 or newer)

https://support.apple.com/en-us/HT210190


Don't use FireFox for this link...

https://apps.apple.com/gb/app/macos-catalina/id1466841314?ls=1&mt=12


How to upgrade to macOS Catalina – Apple Support


And caution on 10.15, to see which Apps will no longer work in 10.15 get Go64...


https://www.stclairsoft.com/Go64/

2 replies
Question marked as Top-ranking reply

Aug 15, 2020 7:23 PM in response to de1337ed

macOS Catalina - Technical Specifications


General Requirements

  • OS X 10.9 or later
  • 4GB of memory
  • 12.5GB of available storage (OS X El Capitan 10.11.5 or later)*
  • Some features require an Apple ID; terms apply.
  • Some features require a compatible internet service provider; fees may apply.

Mac Hardware Requirements

For details about your Mac model, click the Apple icon at the top left of your screen and choose About This Mac. These Mac models are compatible with macOS Catalina:

  • MacBook (Early 2015 or newer)
  • MacBook Air (Mid 2012 or newer)
  • MacBook Pro (Mid 2012 or newer)
  • Mac mini (Late 2012 or newer)
  • iMac (Late 2012 or newer)
  • iMac Pro (2017)
  • Mac Pro (Late 2013 or newer)

https://support.apple.com/en-us/HT210190


Don't use FireFox for this link...

https://apps.apple.com/gb/app/macos-catalina/id1466841314?ls=1&mt=12


How to upgrade to macOS Catalina – Apple Support


And caution on 10.15, to see which Apps will no longer work in 10.15 get Go64...


https://www.stclairsoft.com/Go64/

Cannot upgrade to to macOS Catalina from AppStore

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