Mail disappeared from inbox when I signed up for AppleTV

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Level 1

10 points

Mail disappeared from inbox when I signed up for AppleTV

My mail disappeared from my inbox both on iCloud and in the Mail app Version 13.4 (3608.80.23.2.2) at the exact moment I accepted the offer for free Apple TV for a year. The only email in my inbox now is the subscription confirmation for Apple TV.

Any idea how I can get back years worth of email?

MacBook

Posted on Aug 16, 2020 12:08 PM

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Answer 1

mpender Author

Level 1

10 points

Aug 17, 2020 3:35 PM in response to jeremy_v

Thanks, this is what I did. I followed the troubleshooting steps I found in other articles, but it wasn't a matter of hidden folders or something being hidden, the emails were all gone from both the cloud and the mail application. I did call into Apple support and got them restored from a backup. It is not a problem the user can solve by themselves.

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Answer 2

jeremy_v

Community Specialist

Aug 17, 2020 12:13 PM in response to mpender

Hello mpender,

Thanks for posting in Apple Support Communities. We're glad you're here.

We see from your comments that when you signed up for the free Apple TV+ offer for one year, the iCloud emails you had in the Mail app appeared to have gone missing. We understand that having your email history available is essential, and we'll be glad to share some tips to assist you.

First, we recommend reviewing this article: Get help using iCloud Mail, which includes some great troubleshooting steps.
If you don't see your email history after completing those steps, then please Contact Apple Support directly from the link at the bottom of the article, or by following the preceding link, for further assistance.

We trust these steps will provide a complete solution for you, and we hope you enjoy Apple TV+.

All the best!

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Mail disappeared from inbox when I signed up for AppleTV

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