iPad won't hold charge. Battery life decreases rapidly when in use.

Greetings jamesbIrish72,

We understand that you want to get the most from the battery on your iPad, and we're happy to help. To begin, adjust any settings to match the recommendations found here:

Maximizing Battery Life and Lifespan

If you have any further issues after adjusting those settings, Contact Apple Support for further assistance.

Take care.

Try the new hard reset procedure for the new 2018/2020 iPad Pro models.

1. Press and Release the Volume Up button.

2. Then immediately Press and Release the Volume Down button.

3. Then, Press and Hold the Power Button at the top. You will see the Slide to Power off button, but keep on holding down the Power Button until you see the Apple logo, then let it go.

Once you have performed all the steps, wait for a few seconds and your 2018 iPad Pro will boot up completely to the iPad Pro’s Lock screen.

See if that helps, or not.

Good Luck!