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Hello, My IPad shows it’s connected to my home WiFi but all the apps say no internet connection...However when I use my cellphones hotspot it works fine...( All my other devices in my home work fine)
I have reset network settings, I did a soft reset and in the end a full factory reset and still the same issue... Anyone else have this issue?
iPad, iPadOS 13
It’s possible that you have a DNS issue - such that your currently selected DNS servers(s) are not resolving, or are blocking, some resource addresses. Changing your DNS Server IP Addresses might resolve this problem.
For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below) - if only as a diagnostic tool. Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.
Quad9
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:0:ccc::2
2620:0:ccd::2
Cloudflare+APNIC
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
If restart of your home router - or changing your DNS Server settings do not resolve the issue, you should directly contact Apple Support for assistance
Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Contact Support link at top-right of this page. Alternatively, you can initiate a support case using the Apple Support App:
It’s possible that you have a DNS issue - such that your currently selected DNS servers(s) are not resolving, or are blocking, some resource addresses. Changing your DNS Server IP Addresses might resolve this problem.
For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below) - if only as a diagnostic tool. Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.
Quad9
9.9.9.9
149.112.112.112
2620:fe::fe
2620:fe::9
OpenDNS
208.67.222.222
208.67.220.220
2620:0:ccc::2
2620:0:ccd::2
Cloudflare+APNIC
1.1.1.1
1.0.0.1
2606:4700:4700::1111
2606:4700:4700::1001
If restart of your home router - or changing your DNS Server settings do not resolve the issue, you should directly contact Apple Support for assistance
Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Contact Support link at top-right of this page. Alternatively, you can initiate a support case using the Apple Support App:
Whilst you have a WiFi connection with your WiFi Router, your router may not be routing traffic between the WiFi and Broadband interfaces. This issue can usually be resolved by restarting the WiFi Router.
To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:
Thank you but I’ve tried that as well...Actually did that first
OMG!! Thank you so much!!! Changing the DNS server fixed the problem!
I’m delighted that we’ve managed to fix your problem. Many thanks for confirming that the problem has been resolved.
I may have spoke too soon..it worked briefly..I’m going to try and contact Apple support
iPad (6th generation) WiFi issue
