iPad (6th generation) WiFi issue

It’s possible that you have a DNS issue - such that your currently selected DNS servers(s) are not resolving, or are blocking, some resource addresses. Changing your DNS Server IP Addresses might resolve this problem.

For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below) - if only as a diagnostic tool. Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.

Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9

OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2

Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001

If restart of your home router - or changing your DNS Server settings do not resolve the issue, you should directly contact Apple Support for assistance

Should it be necessary to escalate your issue to Apple Support, the quickest route to engaging with Apple Support will be via the Contact Support link at top-right of this page. Alternatively, you can initiate a support case using the Apple Support App:

https://apps.apple.com/gb/app/apple-support/id1130498044

Whilst you have a WiFi connection with your WiFi Router, your router may not be routing traffic between the WiFi and Broadband interfaces. This issue can usually be resolved by restarting the WiFi Router.

To restart you home router, disconnect power - then wait at least 30 seconds before restarting. When you router has rebooted (which may take several minutes), force-restart your iPad:

• On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
• On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

I’m delighted that we’ve managed to fix your problem. Many thanks for confirming that the problem has been resolved.