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Unable to set up Touch ID with correct device password

Inspite of using the same password as device login, when prompted to enter the password to set up Touch ID , it doesn't accept my password. Please help me resolve this issue on my new Mac.

MacBook Air 13″, macOS 10.15

Posted on Aug 17, 2020 3:24 AM

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Posted on Aug 17, 2020 3:35 PM

Greetings adithi1,


We understand that you are having difficulty setting up Touch ID, and we'd like to help. If you are seeing a prompt that your password is incorrect, you can use the steps found here to reset that password:


Change or reset the password of a macOS user account


For additional help setting up Touch ID, you can find guidance here:


Use Touch ID on your Mac


Take care.

1 reply
Question marked as Best reply

Aug 17, 2020 3:35 PM in response to adithi1

Greetings adithi1,


We understand that you are having difficulty setting up Touch ID, and we'd like to help. If you are seeing a prompt that your password is incorrect, you can use the steps found here to reset that password:


Change or reset the password of a macOS user account


For additional help setting up Touch ID, you can find guidance here:


Use Touch ID on your Mac


Take care.

Unable to set up Touch ID with correct device password

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