Trade in
I have a question, if I go to an Apple store at the Florida Mall in Orlando for example, I have an Iphone XR, can I exchange my iphone XR for the new Iphone 11 PRO MAX at the store and pay the difference?
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Full Trade-in process information --> Apple Trade In - Apple
An extract form the link above.
"Just mail it out, or bring it in.
Trading in your device is as easy as buying a new one. We’ll give you a prepaid trade-in kit or shipping label to send it off. Or you can bring it to an Apple Store. We’ll either give you instant credit toward the purchase of a new product or send your device on to our recyclers." Find an Apple Store near you
As far as my knowledge goes you need to carry an ID card (USA)
