Why can't the macbook pro show two monitors when connecting to vava docking station?

I bought this docking station: https://www.amazon.com/-/es/VA-DK004/dp/B086DS5Q6K hoping to connect my macbook pro 16'' to two different screens through the same usb-c port. However, when I connect two hdmi to two different monitors it shows them as if they were the same screen. Is that a problem of the OS?


I have mirror displays turned off.

Posted on Aug 17, 2020 12:19 PM

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Posted on Aug 18, 2020 10:31 AM

I note the description on Amazon states, "Brilliant Performance with Dual Display: Try out the latest 4k@60Hz ultra high-definition video in the Mirror Mode with your projector, HDTV or monitor." Possibly the dock does actually not support two separate displays, but rather just splits the signal to two HDMI output ports.


Personally, I recommend Elgato and OWC docks for Macs, Belkin is ok too. I'd avoid CalDigit and any other brands, and remember that there's a reason the Elgato and OWC docks cost >$200.

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Aug 18, 2020 10:31 AM in response to natan225

I note the description on Amazon states, "Brilliant Performance with Dual Display: Try out the latest 4k@60Hz ultra high-definition video in the Mirror Mode with your projector, HDTV or monitor." Possibly the dock does actually not support two separate displays, but rather just splits the signal to two HDMI output ports.


Personally, I recommend Elgato and OWC docks for Macs, Belkin is ok too. I'd avoid CalDigit and any other brands, and remember that there's a reason the Elgato and OWC docks cost >$200.

Aug 18, 2020 10:07 AM in response to natan225

Hello natan225,


Welcome to the Apple Support Community! We understand you are having issues connecting to HDMI through your docking station. We're happy to help! First we'd have you double check your settings:


Use external monitors with your Mac


If settings looks okay, take look at the troubleshooting guide below:


Get help with video issues on external displays connected to your Mac


If you have further problems let me know!


Thanks.

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Why can't the macbook pro show two monitors when connecting to vava docking station?

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