Airpods 2 charge in case when it's connected to the charge cable, but the case itself won't charge

Not much more info than that, but essentially, my Airpods 2 charge up just fine when inside the case and the case is connected to the power cable, but while the lightning bolt/charge symbol shows up next to the airpods when looking at the charge status on my phone, the case shows 0% and doesn't have a lightning bolt/charge symbol next to it. So it seems the power is passing through the case to the Airpods, but the case itself refuses to charge.


They were purchased a little over a year ago and I don't feel like the case would take a dive this quickly considering I work from home and essentially only use them here and not in a strenuous way.


Thanks for any and all help!

Posted on Aug 17, 2020 2:19 PM

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Question marked as Top-ranking reply

Posted on Aug 18, 2020 11:12 AM

Hey there hawkbe,


We understand that your AirPod case is not charging. However, it will charge the AirPods when it is connected to power. We want to help.


To begin, if possible, let's try charging with a different cable and power adapter.


If still happens, let's reset your AirPods and the case with the steps here: Reset your AirPods


Finally, move on to these steps if it persists: If your AirPods won’t charge


If you still experience issues with the case, there might be a hardware issue. Reach out to us here: Get Support


We hope this helps. Take care!

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Question marked as Top-ranking reply

Aug 18, 2020 11:12 AM in response to hawkbe

Hey there hawkbe,


We understand that your AirPod case is not charging. However, it will charge the AirPods when it is connected to power. We want to help.


To begin, if possible, let's try charging with a different cable and power adapter.


If still happens, let's reset your AirPods and the case with the steps here: Reset your AirPods


Finally, move on to these steps if it persists: If your AirPods won’t charge


If you still experience issues with the case, there might be a hardware issue. Reach out to us here: Get Support


We hope this helps. Take care!

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Airpods 2 charge in case when it's connected to the charge cable, but the case itself won't charge

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