Someone’s using my daughter’s Apple ID to purchase Roblox and Robux. Her account is connected to mine. How do it stop this? Roblox says it apple’s problem
How to I contact Apple? I’ve had zero luck connecting with anyone
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How to I contact Apple? I’ve had zero luck connecting with anyone
If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
If it is a real purchase, see the items in If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support
including this in item 3:
Anyone who has your Apple ID password can make charges to your account. If you have unauthorized charges, Change your Apple ID password - Apple Support
If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
If it is a real purchase, see the items in If you see "apple.com/bill" or an unfamiliar charge on your statement - Apple Support
including this in item 3:
Anyone who has your Apple ID password can make charges to your account. If you have unauthorized charges, Change your Apple ID password - Apple Support
Actually she’s not doing it. The phone has been in my possession for the last 2 weeks and they continue to charge. She has a basic Roblox acct, not premium. I have full access. Roblox says it’s a problem for Apple to solve. People do get hacked and, don’t know you’re experience, but some kids are good.
Thanks for your insulting and unhelpful response.
Your daughter has either given her user name and password to someone else or she's buying them and doesn't want to get into trouble. Here's how to contact support:
Thank you for your response. I’ve changed her password and followed the links to report a problem. No response yet and have doubts about a refund.
Someone’s using my daughter’s Apple ID to purchase Roblox and Robux. Her account is connected to mine. How do it stop this? Roblox says it apple’s problem