Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Dust under the main camera lens

Just found a grey sport on my iphone XS screen when trying to make a photo, it disapeared when I turned off the camera, so there is probably dust under the main camera lens. ( The outside lens is clean).


As my the warranty of my phone is expired in April 2020, I cannot turn to Apple dealer to switch the phone.


Is there a solution how to get rid of the dust?


So far I have googled the solutions:


  • drop your phone with silicone case under 30 degrees to table/floor etc. to relocate the dust, hopefully it disappeares
  • open the phone and take the camera out and clean between lenses with compressed air and lens cleaner.


Second one seemed to work on youtube but how about water resistance after that?

Or is it reasonable to open the phone anyways as I have nothing to lose.


It may not be water resistance after that, but I do not have to replace the phone immediately.


Any other solutions?




iPhone XS, iOS 13

Posted on Aug 18, 2020 5:38 AM

Reply
Question marked as Best reply

Posted on Aug 18, 2020 11:06 AM

Nobody on this forum can recommend either remedy.

You can:

Contact Apple for support and service - Apple Support 

or See if any of the contact options here are useful:

Contact - How to Contact Us - Apple

Similar questions

1 reply

Dust under the main camera lens

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.