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Mikaera_B Author

Level 1

8 points

iCloud Drive not syncing

I Factory reset my Mac and then when coming back to it, I no longer can access any of my iCloud Drive files (desktop, documents). I still have access from my iPad or if I go online to icloud.com, I can see all the files still exist. But syncing all those files to my computer isn't working and I can't figure out why. I've tried logging out of iCloud on both my Mac and iPhone and when signing back in no files download to either.

Hopefully someone can help.

MacBook Pro with Touch Bar

Posted on Aug 18, 2020 12:21 PM

Top-ranking reply

Eric Root

Level 10

684,537 points

Posted on Aug 18, 2020 1:01 PM

Try going to System Preferences/iCloud (Apple ID for Catalina) and stop iCloud Drive syncing by unchecking the box. Wait a couple of minutes, then check syncing. Allow time for the sync to complete. It can take a few days to complete.

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iCloud Drive not syncing

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