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User profile for user: Siddh123
Siddh123 Author
User level: Level 1
4 points

Battery Not Charging, Screen Microstutters, and Unresponsive Ports on New MacBook Pro

I have a late 2019 MacBook Pro, 16GB RAM, 1.7 GHz Intel Core i7, with two Thunderbolt 3 ports. Starting a few months ago, I've been having problems with screen microstutters and battery showing as not charging even when nothing is plugged in.


As seen in the image above, the battery shows as "Not Charging" even when nothing is plugged into any of the ports.


I used a home theatre setup when this issue arises.


Steps to Reproduce:

  1. Connect power and HDMI using same port (Using a USB-C hub)
  2. Turn off computer
  3. Instantly after, turn off projector
  4. Next turn off AV receiver
  5. Unplug everything and restart computer
  6. Battery will show as not charging and power source will be power adapter (as seen in the above screenshot)


To temporarily fix the problem, I have to plug in power cable into port that I used earlier. Also, the port that I used earlier become unresponsive to anything but power.


I know SMC resets and NVRAM resets fix it temporarily, but I'm looking for a more permanent solution. Thanks in advance.

MacBook Pro 13″, macOS 10.14

Posted on Aug 18, 2020 7:40 PM

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User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Posted on Aug 18, 2020 8:53 PM

Your product is under warranty. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple device.
  3. Primary support help at Contact Support.
  4. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


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Question marked as Top-ranking reply
User profile for user: Kappy
Kappy
User level: Level 10
361,849 points

Aug 18, 2020 8:53 PM in response to Siddh123

Your product is under warranty. Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. If you just purchased the product, then you get 90 days of free telephone support from the date of purchase of your Apple device.
  3. Primary support help at Contact Support.
  4. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.


"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]


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Battery Not Charging, Screen Microstutters, and Unresponsive Ports on New MacBook Pro

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