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My phone says iPhone disabled- connect to iTunes Store. How can I fix this?

My phone says iPhone disabled- connect to iTunes Store. How can I fix this?

iPhone XR, iOS 13

Posted on Aug 19, 2020 2:32 PM

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Question marked as Best reply

Posted on Feb 3, 2021 1:50 PM

Supposedly I forgot my password and it says iPhone is disabled connect to iTunes

57 replies

Sep 2, 2020 4:43 PM in response to rikhiyla

My Iphone 5s was disabled by my 93 yr. old Dad. The home screen says " Iphone is disabled, connect to iTunes". When I read the instructions about how to unlock the phone they all seem to refer to phones where you don't know the passcode. I do know the passcode (but my Dad didn't and was trying to use it while I was away). I don't want to lose everything on the phone, so I just want to unlock it, not restore it. I don't really want to change the passcode if I don't have to. Can you link me to the proper instructions on how to do this? Thanks

My phone says iPhone disabled- connect to iTunes Store. How can I fix this?

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