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Missing photos

my daughter got a new iPhone today, it was backed up before we went, under apps using iCloud, photos was turned on. I did a restore from backup, everything is good except no photos.

iPhone 11 Pro Max, iOS 13

Posted on Aug 19, 2020 5:28 PM

Top-ranking reply

FoxFifth

Level 10

472,221 points

Posted on Aug 19, 2020 6:14 PM

Do you have Settings > [username] > iCloud > iCloud Photos turned on in the new phone? See: Set up and use iCloud Photos - Apple Support

Note that syncing iCloud Photos is not the same as using iCloud Backup. If you had iCloud Photos turned on in the old phone, they would not be included in an iCloud Backup and would not be part of a restore. With iCloud Photos turned on, photos sync to and from iCloud dynamically as changes are made (new photos, deletions, etc) while iCloud Backup only happens when run manually or happens periodically if it is on.

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Missing photos

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