You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to unhang macbook pro running Catalina

My 2018 MacBook Pro 13” is running Catalina, latest update.


I attempted to install 3rd party software for my bicycle power meter. Others have installed it without problems, but after I installed and rebooted, my Mac showed the “loading” graphic, with the loading progress indicated by the line across the screen. When it reached the fully loaded state, it hung.


I restarted and it did the same thing. I left it for hours and no progress.


Next I found out that I could no longer start in “safe mode”.


Instead it starts in “macOS Recovery” mode, giving me 4 choices.


Restore from Time Machine Backup

Reinstall macOS

Get Help Online

Disk Utility


Ideally I’d like to roll back to the configuration just before I installed the 3rd party app.


I see from the instructions on Restore from Time Machine that I can restore individual files. But which files should I restore to remove the 3rd party app without having the reinstall my whole OS?


Thanks for any suggestions.



MacBook Pro 13”, macOS 10.15

Posted on Aug 20, 2020 9:20 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2020 9:28 AM

I would first—


Boot into Recovery (Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina) If errors are found and repaired, run again until no errors reported.

Recovery: https://support.apple.com/en-us/HT204904


The sequence of repairs should be:

Volume level

Container level

Drive level (verify from DiskUtility>View>Show All Devices, to see the parent drive)



Reboot as normal and see where you stand.

Similar questions

3 replies
Question marked as Top-ranking reply

Aug 20, 2020 9:28 AM in response to Wascally Wabbit

I would first—


Boot into Recovery (Command R) and from the dropdown menu: Utilities>  Disk Utility> run the First Aid on your Macintosh HD (and the "Macintosh HD-Data" volume as well if Catalina) If errors are found and repaired, run again until no errors reported.

Recovery: https://support.apple.com/en-us/HT204904


The sequence of repairs should be:

Volume level

Container level

Drive level (verify from DiskUtility>View>Show All Devices, to see the parent drive)



Reboot as normal and see where you stand.

How to unhang macbook pro running Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.