Hard reset procedure (vol up/down, then holding down power button) doesn’t work iPad Pro 2020 13.6.1

Trying to perform a hard reset on my iPad Pro 2020, running iPadOS 13.6.1. Am I correct in thinking that you quickly press the volume up button, then volume down and then hold down the power button…? If so, that doesn’t work for me. Pressing volume up/down simply adjusts the volume and pressing the power button turns the screen off. Am I doing something wrong…?


Thanks


Sarah


P.S. Ignore the device below, I had to select 3rd generation as 4th wasn’t an option.

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on Aug 20, 2020 7:37 PM

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Posted on Aug 20, 2020 7:42 PM

The procedure for an iPad Pro with FaceID is correct. But I suspect after you have tapped the volume up button, then the volume down button then press the power button, you are not holding the power button long enough. You have to hold it for about 10 seconds or longer for the iPad screen to go completely dark and keep holding it until you see the Apple Logo appear. Then when the Apple Logo appears, you let go and your iPad will restart.

18 replies

Aug 21, 2020 5:12 PM in response to lobsterghost1

https://www.payetteforward.com/how-to-hard-reset-iphone-why-its-bad/


https://discussions.apple.com/thread/2053231


First: the OP got their answer, I didn’t derail the thread, I mearly responded to people replying to my suggestion to try a soft reset, and even provided the steps to properly perform a hard reset. It was the people who responded to me that “derailed” the thread.


Second: Just because you personally haven’t noticed an issue with devices for people you’ve helped by telling them to force restart, doesn’t mean those issues never existed, and I highly doubt you’ve followed the people you’ve helped through the decades checking up on their devices and how long they last before needing to be replaced. The damage is cumulative, meaning the chances of one forced restart causing issues are slim to none. Most device manufacturers have systems in place to handle the occasional encounters with corrupted data and correct these issues. However, when you continuously introduce more and more corrupt data into a system, the likelihood of that system crashing and requiring a complete reload of the OS is even greater. Just ask anyone who has ever run Windows. Yes, Apple products are built well and handle these situations better than most - so these things rarely happen, but they are still susceptible to failure just like any other device.




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Hard reset procedure (vol up/down, then holding down power button) doesn’t work iPad Pro 2020 13.6.1

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