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RosaAlba Author

Level 3

543 points

Hard reset procedure (vol up/down, then holding down power button) doesn’t work iPad Pro 2020 13.6.1

Trying to perform a hard reset on my iPad Pro 2020, running iPadOS 13.6.1. Am I correct in thinking that you quickly press the volume up button, then volume down and then hold down the power button…? If so, that doesn’t work for me. Pressing volume up/down simply adjusts the volume and pressing the power button turns the screen off. Am I doing something wrong…?

Thanks

Sarah

P.S. Ignore the device below, I had to select 3rd generation as 4th wasn’t an option.

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on Aug 20, 2020 7:37 PM

Top-ranking reply

lobsterghost1

Level 10

150,390 points

Posted on Aug 20, 2020 7:42 PM

The procedure for an iPad Pro with FaceID is correct. But I suspect after you have tapped the volume up button, then the volume down button then press the power button, you are not holding the power button long enough. You have to hold it for about 10 seconds or longer for the iPad screen to go completely dark and keep holding it until you see the Apple Logo appear. Then when the Apple Logo appears, you let go and your iPad will restart.

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Hard reset procedure (vol up/down, then holding down power button) doesn’t work iPad Pro 2020 13.6.1

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