ECG cycles from 30 sec to 27-ish, repeats

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Level 1

15 points

ECG cycles from 30 sec to 27-ish, repeats

Has worked fine for 18+ months but now it just cycles from 30 seconds to around 27 or so then starts over. I've tried a reset pushing the crown and reset button but that didn't change the behavior. Watch has been kept clean except for the occasional sweat from exercise sessions. Is there a end user fix for this or is this a trip to Apple for repair? Both watch and iphone SE2020 have the latest OS. I have CHF so this feature is the reason I purchased the watch.

Thanks in advance.

Posted on Aug 21, 2020 11:34 AM

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Answer 1

Top-ranking reply

Joseph_S.

Community Specialist

Aug 22, 2020 12:28 PM in response to Observer_68

Thanks for asking about the new ECG feature.

Check here for availability in your region: ECG

ECG requires the current non-beta version of iOS and watchOS. For additional help with the ECG feature on your Apple Watch, take a look at these articles.

Heart rate notifications on your Apple Watch - Apple Support

Taking an ECG with the ECG app on Apple Watch Series 4 or later - Apple Support

If you have any other questions, please reach out to our team here: https://apple.co/HeartFeatures. If you believe that you are experiencing a medical emergency, please dial your local emergency services.

Take care.

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Answer 2

javaliga

Level 10

119,857 points

Aug 21, 2020 11:40 AM in response to Observer_68

See the "If you consistently receive an inconclusive result" section in:

Taking an ECG with the ECG app on Apple Watch Series 4 or later - Apple Support

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Answer 3

Observer_68 Author

Level 1

15 points

Aug 22, 2020 5:10 AM in response to javaliga

Whew! Oh boy; that was a lot of reading. Seems I've seen that in the beginning when I first got the watch. I do have a pacemaker (for 6 weeks now) and the ECG worked fine still until 2 days ago. There was a dramatic difference in the sinus rhythm from before and after the procedure with the latter being more defined and consistent so I was quite impressed with it all. I just don't understand why all of a sudden I can barely get a reading to complete. I'll stay after it since this is very important to my well being. Thank you, by the way.

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Answer 4

Observer_68 Author

Level 1

15 points

Aug 23, 2020 6:53 AM in response to Joseph_S.

Eh, that seems to be of the same reading as the first reply but I'll trudge through it. Specifically what I'm experiencing is it worked fine until a few days (5 or so) ago...... I do thank you for the support link and will pursue that route next. Is there a cleaning service that the Apple Store can do as I'm thinking of taking it in for help? I have not as yet removed the app and reinstalled it as I think I would lose all my previous ECG data. Thanks again.

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Answer 5

Observer_68 Author

Level 1

15 points

Aug 26, 2020 8:04 AM in response to Joseph_S.

One other thing it's doing is even before you touch the crown to start the reading countdown, it just starts on it's own without any interaction or touching of the crown by me, heh, something weird going on here.

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ECG cycles from 30 sec to 27-ish, repeats

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