75 USD was taken from my card

Dear Apple Support!

Few minutes ago 3 sums were taken from my card: 34,99 USD; 35,99USD; 4,99 USD

i didn’t make any purchases so I need a refund




[Personal Information Edited by Moderator]

iPhone 11, iOS 13

Posted on Aug 22, 2020 2:51 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 22, 2020 3:16 AM

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charges were made by Apple. If you think you are owed a refund, see Request a refund for apps or content that you bought from Apple  https://support.apple.com/en-us/HT204084 and How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904.


In this regard, you can get Apple support help in dealing with you issue. See


 Apple telephone support  https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient; sometimes you can't get immediate telephone support.

 

Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.

 

iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

__________

 

But, I am concerned that you may have been scammed. Apple does not make many billing errors.

 

Could you have provided any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

To be proactive, learn about phishing, scams, and Apple practices, etc., see:

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

This scam related information from Apple including reporting scams to Apple see Avoid phishing

emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

1 reply
Question marked as Top-ranking reply

Aug 22, 2020 3:16 AM in response to Andrey2105

See your purchase history for the App Store or iTunes Store https://support.apple.com/en-us/HT204088 to see if the charges were made by Apple. If you think you are owed a refund, see Request a refund for apps or content that you bought from Apple  https://support.apple.com/en-us/HT204084 and How long refunds from the App Store or other Apple services take https://support.apple.com/en-us/HT210904.


In this regard, you can get Apple support help in dealing with you issue. See


 Apple telephone support  https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient; sometimes you can't get immediate telephone support.

 

Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.

 

iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

__________

 

But, I am concerned that you may have been scammed. Apple does not make many billing errors.

 

Could you have provided any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, Social Security, your bank, etc.

 

To be proactive, learn about phishing, scams, and Apple practices, etc., see:

 

If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

This scam related information from Apple including reporting scams to Apple see Avoid phishing

emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

 

How to identify scams related to purported apple notifications—per Eric Root.

 

“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”

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75 USD was taken from my card

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