iPhone : Corrupted backup

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ppiglet2001 Author

Level 1

4 points

iPhone : Corrupted backup

Hello,

I got the error message of "iTunes could not backup the iPhone <...> because the backup was corrupt".

Previously I have some backup files in this PC, however now there's no backup files in the "Backup" folder.

I have ensured that Windows and iPhone updates have taken place, then I tried to rename the "Backup" folder in the system and retry to backup to no avail.

How to create new iTunes backup?

Appreciate your help.

Betty

iPhone XR, iOS 13

Posted on Aug 23, 2020 11:26 AM

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Answer 1

Chris_D13

Community Specialist

Aug 24, 2020 8:49 AM in response to ppiglet2001

Hi there Betty,

We understand you're experiencing an issue with backing your iPhone up to your computer, and we'd like to share some articles that can help.

To get started, review this page: How to back up your iPhone, iPad, and iPod touch

If the issue persists, take a look at this article: If you can't back up your iOS or iPadOS device to a computer or restore it from a backup

We hope this helps!

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iPhone : Corrupted backup

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