You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Email addresses are not autocompleting.

I use yahoo mail on an ipad air. I recently update the OS software with 13.6.1. I dont know if that is the cause but now my email addresses will not autocomplete when I try to address an email. I need to type in the whole email, which is very inconvenient. Any ideas on how to fix this? Thanks.

iPad Air, iPadOS 13

Posted on Aug 23, 2020 12:26 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2020 9:30 AM

Hey there TreesAndBirds,


We see that you are having some issues with getting your mail to auto populate contacts when composing an email. We would love to assist you with resolving this issue.


First, let's try force quitting the Mail app: How to force an app to close on your iPhone, iPad, or iPod touch


Then once the Mail app is force closed, restart the iPad: Restart your iPad


Once you are able to restart the iPad successfully, try composing the mail message again.


Take care.

7 replies
Question marked as Top-ranking reply

Aug 24, 2020 9:30 AM in response to TreesAndBirds

Hey there TreesAndBirds,


We see that you are having some issues with getting your mail to auto populate contacts when composing an email. We would love to assist you with resolving this issue.


First, let's try force quitting the Mail app: How to force an app to close on your iPhone, iPad, or iPod touch


Then once the Mail app is force closed, restart the iPad: Restart your iPad


Once you are able to restart the iPad successfully, try composing the mail message again.


Take care.

Aug 24, 2020 11:43 AM in response to TreesAndBirds

Hey TreesAndBirds,


Thank you so much for completing those troubleshooting steps on your iPad. Another troubleshooting step would be to remove the mail account from the iPad and add it back.


Remove the mail account: If you can’t send email on your iPhone, iPad, or iPod touch


While reviewing this article, check out the steps in the section titled "Remove your email account and set it up again" to successfully remove the mail account.


Hope this helps!


Kind regards.

Aug 24, 2020 2:07 PM in response to TreesAndBirds

I have the same problem. I performed the IOS 13.6.1 update on both my iPhone X and iPad/Air. The contact auto filling works fine on the Yahoo app on my iPhone X and does not work on the Yahoo app on my iPad/Air. There was a Yahoo app update for the iPad. I performed this update and the contact auto filling still fails to function for the Yahoo app on an iPad ...

Email addresses are not autocompleting.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.