Profile picture stuck

Hi ambwng,

Thanks for following up. In that case, let us know what happens if you sign out of the App Store on your Mac, then restart your computer before signing back in. To sign out head into the App Store app, click Store in the menu bar, then Sign Out.

We're here for you if you've got any questions.

Take care.

Hi ambwng,

Thanks for confirming. We'll be sure to point you in the right direction.

Let's start your Mac in safe mode to verify if the issue resolves itself. Safe mode clears cached data and prevents login items from loading, so it's a great way to test if an issue is related to cached data or login items.

Here's a detailed guide with the steps to start and test in safe mode:

How to use safe mode on your Mac

Let us know what you find upon using the App Store in safe mode.

We're here for you!

Hi ambwng,

Thanks for reaching out through Apple Support Communities! We're certainly glad to look into this with you and help, so that your Apple ID photo updates properly in the Mac App Store app.

Let us know if it helps to edit or change the profile picture directly on the iCloud website following the instructions in this guide:

Change your Apple ID photo in Settings on iCloud.com

Have a great day!

Hi again ambwng,

If you're unable to start your iMac in safe mode, will it be possible to try again while using a different keyboard? Please also be sure to disconnect any other external devices that aren't needed.

If you find that the issue persists, reach out for further direct assistance via Apple Support site here:

Get Support

Take care!