AirPod pro allergic reaction in ears

Pelelieu,

I hope you have better look with Apple engineering then I did, they took nearly a week to come back and say I should clean them regularly, which I do after every run. I have access to a lab so I am intending to get independent analysis performed as I do not intend to let this go, like you I bought these to use not sit in a box. The cost is not as important as the potential safety issue with these with so many people being effected.

I am having the same problem as those on this thread. I have a latex allergy, and I actually asked when I bought the AirPods Pro if there was any latex in the tips. I was advised no. I have used many in-ear headphones before and never had this issue. I started getting the reaction almost immediately but its gotten worse as I have continued to use them. I am curious to know the outcome of the tests, because if there is latex in the silicone then that will explain my issue. My AirPods are only 4-5 weeks old. As per others on the thread, I contacted Apple Support who told me to see my Dr. I will, and I will prove that I do have a known allergy. If this continues, I will want my money back.

I keep getting the same exact problem, I just wonder if Apple will ever improve the quality of the materials used and if we would have some kind of compensation in regards to getting a new improved quality based product.

After the first time wearing my new air pods pro, my ears became inflamed. Similar symptoms of other people; itchy, draining, crusty and feel like something is in there. From the first use! I am hesitant to use this now. Very disappointed as these were a gift. Hoping for replacement tips made with hypoallergenic materials.

Finding this very interesting. I had been using my Pro's for a few weeks without problems. Then, part way through the first UK lockdown, I started getting problems in both ears, including itching, crusting and clear fluid running like water. I didn't associate it with the pro's at all.

I received antibiotic drops from the doctor, which eventually cleared it up. When I put the pro's back in, immediately I get the same problem return within minutes. What's going on?

I have the same problem. I don’t even have to wear them more than a few minutes and the pain and crusting return. I’ve switched the tips out to foam and it’s still happening. So it’s something in the device, not just the tips I believe.

Wow Pelelieu,

That's very interesting. I've also have tried the vinyl tips. Problem still happened, but not as bad as the Apple tips. So, you just ordered a new pair of tips directly from Apple (Amazon?) and haven't had any issues? I've just about given up, but willing to give this one more try.

im intrigued with this too....I tried third party foam tips (black) and they gave me the same issue. The replacement tips you both mention are from apples website? Thanks so much - I want to try this as well....

Xenion,

So I just received my refund for my airpod pros - I see you noted that you bought the replacement tips and have had luck with those? Did you buy these ones directly from Apple.com? (link below)

https://www.apple.com/shop/product/MY3V2ZM/A/airpods-pro-ear-tips-2-sets-medium

I am willing to give this another try if that solved your issue. If I run into any issues, I can just return them within 14 days so I may give it another shot...can you confirm??

Thanks!

-AG

BTW, I did not call asking or expecting a refund. I would have given them to my daughter. I called to alert them to the problem, in hopes that it would be helpful. They asked me to return them for testing, and told me they would accordingly refund the purchase price. They received my AirPods at the beginning of December, 2020 and, despite repeated emails and calls, I am still waiting for the refund! At this point, I think I have to accept that I have been robbed. This has greatly damaged my faith in Apple.

Can somebody explain to me how a company that can deliver a purchase to me in a few days can't manage to process a refund, which they requested, in 3+ months? The answer is obviously that they just don't care and it is not a priority.

How long did it take you to get your refund? I have been waiting 3 1/2 months for a refund resulting from APPLE REQUESTING that I return them for testing. I have spent hours trying to track down my refund.

Interesting that Apple can efficiently ship a product to a customer in a few days but it takes them months to process a refund!!

Whole process took from December until last week. Received the refund last week, and my wife’s refund is currently in the mail on the way to us as well. I would reach out to your assigned agent to see what’s going on.

Same exact reaction that everyone else has listed. This is seriously crazy – I would love to know what on earth is causing this and it it’s quite troublesome the amount of people affected as there are many discussion threads here on the same topic as well as Reddit and other places. Glad to know I’m not alone – wish there was more we could do.