Change screen time passcode doesn’t work

Hi Kleebutler,

Thank you for posting in the Apple Support Communities. We see no one has responded to your post yet. To assist the community in replying, you might consider providing more information about what you’re experiencing. Including the following details in your post may be helpful:

Are you attempting to reset the Screen Time passcode for a personal device, or for a family member's (child) device?

Have you restarted your iPhone yet? A simple restart can help freshen up the iOS software: Restart your iPhone

Hope to hear back from you.

Hello Apple Support and Apple Community,

I am attempting to erase my old iPhone 7. In Settings>General>Erase all content and settings, and to proceed it asks for my 6-digit general passcode, then for my 4-digit SCREEN Time passcode. I don't remember setting the 4-digit screen time passcode, and when I try to reset it, I enter an endless loop of requests for my Apple ID and password, then back to the link to reset my screen time passcode, then back to the request for my Apple ID and password.

My goal is to erase my iPhone 7. I need to get out of this endless loop.

Please help! Thanks

This is happening to me to and is filling me with rage. Come on Apple!

I have exactly the same problem with my iPhone 8. Restarting the iPhone does not help.

We are facing the same issue with my iPhone. Whenever we go through the process of forgotting or resetting the passcode it adds to the attempts of my passcode which has reached till 10th attempts so far.

I am really frustrated with apple support and hope they can help me out of this loop please.

I'm having the same problem (providing the screen time password is a required step to erase my iPhone 7 before I sell it. I don't know the screen time password- i KNOW my general access password- the problem is the screen time password that neither my husband or I remember setting). When I follow the prompts to reset the screen time password, I get stuck in an endless loop of requests for my Apple password, then back to the reset option link. The first time I reset the screen time password, I was able to create a new 4-digit password-but when I entered it to proceed with erasing my iPhone, it didn't work.

The previous writer who mentioned feeling enraged was exactly right. This should be a simple task! I need to erase this phone, I have a new one, I don't have much time and there is a glitch which I can't solve. Please help.

The same here with my ipad mini2 and 13.6 just updated. It added me to 47 attempts time...

I didn’t mean to post that here. I’m sorry

I’m having the same problem with my iPad running iPadOS 14.0.1

• Connect your iPhone to the computer you normally sync with.
• Open iTunes. If iTunes asks you to enter the passcode, try another computer that you’ve synced with. Or try Other Methods mentioned below.
• iTunes will automatically sync your iPhone and create a backup. If it doesn’t, sync your iPhone with iTunes.
• After the sync is complete, restore your iPhone.
• When iTunes asks to set up your device, choose “Restore from iTunes backup.”
• Select your iPhone in iTunes and choose the most recent backup.