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ruslanRH Author

Level 1

8 points

iPhone is blocked

Good day! My name is Ruslan, I live in Kiev, Ukraine. After damage of screen on Iphone 7 I changed the screen for a new one. Manager of service centre called me and told that my iPhone was blocked. He explained me that in the reason of damage of screen, iPhone was entering password by itself numbers of time and as a reason iPhone was blocked. The problem is that unfortunately I have not synchronized it. And there are a lot of photos of my kids almost for three years inside it. Now I try to have an access at least to photos data. I have my password, ID, original box and receipt from Apple Store (Belgium Brussels). And I was told that if I have payment receipt, box I have a chance with help of Apple Support to have an access to my Iphone. Could you please recommend me what should I do in my case? Thanks in advance!)

iPhone 7, iOS 12

Posted on Aug 25, 2020 1:23 AM

Best reply

SravanKrA

Community+ 2024

Level 10

410,642 points

Posted on Aug 25, 2020 1:47 AM

If you have attempted, multiple times, unlocking with incorrect password your Lock Screen passcode, or if a message says that your device is disabled, learn what you need, what you get and what is lost.

You need a computer to follow these steps. If you don't have a computer, borrow one from a friend.

Forgot? Click below to reset…

Click->If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...

Regarding your data, If…

You have an iCloud or iTunes latest backup, then there is nothing to worry. If not read more...
You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memos, shared photos, iCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
You have uploaded some of it to Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
You have not backed up or do not have latest backup, nor imported nor you have synced nor uploaded your data to cloud drives prior to forgetting the passcode then I am sorry, all your data is lost.

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iPhone is blocked

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