You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My device fell in water. Is it covered under the warranty?

Can I get a new iPad because this one is water damaged?

iPad, iPadOS 13

Posted on Aug 25, 2020 6:16 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 25, 2020 6:19 PM

Sorry, but water damage is accidental damage and is NOT covered by iPad warranty. If you purchased AppleCare_ when you purchased the iPad and the plan is still valid, you can use one of your two accidental damage claims to get a greatly reduced cost replacement. If you did not purchase AppleCare+ you will need to purchase an out of warranty replacement at about 60% of the cost of the iPad when new.



1 reply
Question marked as Top-ranking reply

Aug 25, 2020 6:19 PM in response to anastacia224

Sorry, but water damage is accidental damage and is NOT covered by iPad warranty. If you purchased AppleCare_ when you purchased the iPad and the plan is still valid, you can use one of your two accidental damage claims to get a greatly reduced cost replacement. If you did not purchase AppleCare+ you will need to purchase an out of warranty replacement at about 60% of the cost of the iPad when new.



My device fell in water. Is it covered under the warranty?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.