"App cannot be updated because it was refunded or purchased with a different Apple ID"

This question is asked every week, the solution is:

• close Keynote
• click on the desktop to activate the Finder
• go to the Go menu in the menu bar and select Applications
• right click Keynote application and select Move to Trash
• in the menu bar, go to Finder > Empty trash
• open the App Store application found in the applications folder, sign in with your Apple ID, type " Keynote" in the search box then click the download button for Keynote

1 - Check you don't have another copy of pages stored on your Mac by using the search tool

If the Mac App Store shows "Get", there is no previous version installed on your Mac

If the Mac App Store shows "Open", there is a version already installed

2 - to change the Apple ID you are using in the App Store:

• Open the App Store application
• Go to the menu: Store > Sign Out
• Go to the menu: Store > Sign In
• the entry box will now be clear to enter the Apple ID you want to use
• type in your own Apple ID in the entry box
• click on Sign In

• enter the password for that Apple ID in the entry box
• click on Sign In

There's another copy of it on your computer. Search for it, or open any Pages document, control-click it in the Dock, and choose Show in Finder.

Gary: In the event that someone customized their Mac with paid preloaded software, doing that will cause them to be charged for it; instead, the solution is described in this article.

(183569)

No, it's not. It happens because Apple can't put an Apple ID inside those applications before the computer leaves the factory.

(183992)

Hello,

I have this issue with Pages, I have already deleted it, emptied trash etc but the app store is only coming up with the option to update it. When I press update it makes me sign into the previous apple ID I was using (my parents one) which clearly is not what I want. I wish to download pages in its own right like any other app. (I am signed into the app store on my new apple ID)

Thanks in advance!

In the event that someone customized their Mac with paid preloaded software, doing that will cause them to be charged for it

Well, yes the above statement is correct, for paid for applications, but as we are discussing Numbers, Keynote, GarageBand, iMovie and Pages, which are all free Apple Applications, no payment will be made at any time.

It's addition one, you can use all apple device as product can delete all apps were u download, and try to again re-download from cloud apple. It's will working for u, that's will automation your apple ID, when u delete all apps and re-download.

This is a fine workaround, but I wonder why it is happening to people every week. Is my problem because I bought the computer at Best Buy? If so, cannot Apple show them how to install the software under the customer's ID? It would be easier to download it all after purchase than to have to trash it, delete it, and then download it.