App Store login problem

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Level 1

4 points

App Store login problem

i reinstall yosemite my macbook.(2015 macbook air 11inch).

i can't login in my App Store. when i enter password, system send me a verification code but i can't write the id verification code and write this speech "An Apple ID verification code is required to sign in. Type your password followed by the verification code shown on your other devices."

i try to close two factor authentication but i can't close it.

how can i solve this problem. i can login my iCloud account when i use the safari.

MacBook Air 11″, macOS 10.14

Posted on Aug 27, 2020 8:18 AM

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Answer 1

sterling r

Community Specialist

Aug 28, 2020 2:55 PM in response to fishbone1234

Welcome fishbone1234,

Thanks for using the Apple Support Communities! We understand that you are having a hard time signing into the App Store. Let’s take a look and see what we can do. We're happy to help!

Let's try to reinstall the latest operating system that is compatible with your Mac. We recommend using Option-⌘-R to boot up your Mac. This will upgrade you to the latest macOS therefore not requiring you to sign in to the App Store.

How to reinstall macOS from macOS Recovery

Have a great day!

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Answer 2

a brody

Level 10

84,011 points

Aug 28, 2020 12:40 PM in response to fishbone1234

Yosemite unfortunately does not support Two-factor authentication. A code might come through on your iPhone or iPad if it has successfully connected to your AppleID.

Without that, you will have to contact Apple directly to disable two factor authentication. They might be able to relink the account to your Cell phone so at least they can verify by text.

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App Store login problem

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