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Can't login APP STORES or system preferences

I do not have Iphone and my Imac is not coming ON, just blacked out at once. Im using macbook book and i need to download HiSuite on APP STORE and it fails to login as if my password is wrong


Is there a way to remove 2 factor authentication as i suspect it to be there issue at hand? Or is there another way I could login ? Also my macbook has been failing to login iclouds on system preferences since I add this 2 factor authentication thing. Because this code does not come untill I click "Didn't get the code and option text to be sent again"


thank you


[Image Edited by Moderator to Remove Personal Information]

Posted on Aug 7, 2022 9:27 AM

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Question marked as Best reply

Posted on Aug 7, 2022 10:21 AM

From the article below. 


Can I turn off two-factor authentication after I’ve turned it on?


If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, however, you can unenroll for a period of two weeks. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require a higher level of security.


Apple ID -Two-factor authentication.   *


Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If you have 2 Factor Authentication enabled, if you can't recover the password using the steps above, you will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   *

Similar questions

2 replies
Question marked as Best reply

Aug 7, 2022 10:21 AM in response to sbifromkuala lumpur

From the article below. 


Can I turn off two-factor authentication after I’ve turned it on?


If you already use two-factor authentication, you can no longer turn it off. Certain features in the latest versions of iOS and macOS require this extra level of security, which is designed to protect your information. If you recently updated your account, however, you can unenroll for a period of two weeks. Just open your enrollment confirmation email and click the link to return to your previous security settings. Keep in mind, this makes your account less secure and means that you can't use features that require a higher level of security.


Apple ID -Two-factor authentication.   *


Enter the Apple (iCloud) ID, and click Forgot Password. See if you can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.


Apple ID - Manage


Apple ID – Forgot Password  *      


If you have 2 Factor Authentication enabled, if you can't recover the password using the steps above, you will need to use Account Recovery. The Recovery Process is an automated process and the length of time it takes can vary a lot. Apple ID Support can only answer your questions. They can't intervene in or speed up the process. The article below has some suggestions to shorten the time the process takes.


Apple ID - Recover your Apple ID with two-factor authentication account recovery.   *

Can't login APP STORES or system preferences

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