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We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
On my 2020 MacBook Air, I updated to MacOS 10.15.6 today. Now, using an arrow key in the Music app (to move selection up or down a list or move to the next column) causes Music to freeze (Force Quit says it is not responding). It works fine after re-launching, until the next time I touch a arrow key, which I do frequently. Is this a known issue?
MacBook Air
Hello TallTony,
We understand that your Music app is crashing when using the arrows to move inside of the app. You’re in the right place, we’d be glad to assist in seeking a solution.
If restarting didn't help, let’s try using safe mode to solve the issue:
How to use safe mode on your Mac
Let us know what you find.
Have a great day.
Thank you. I don't remember if I had restarted my Mac, but after booting in safe mode, the problem did not occur. I restarted in normal mode, and still the problem did not occur. Thanks for your help.
TallTony,
Thanks for letting us know.
That's great news. You are welcome.
Take care.
10.15.6 Music arrow keys cause crash-new bug
