unknown error (9) when i try to restore my apple tv from my mac.

my apple tv wont restore, it says unknown error (9) when i try to restore it from my mac.

Apple TV HD, tvOS 13

Posted on Aug 28, 2020 12:44 PM

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The Apple TV “Apple TV” could not be restored. An unknown error occurred (3002). I'm trying to restore some Apple TV that is stuck in airplay/conference mode. I get the following error message once connect to my Mac after the device is detected and restore prompts are followed. I'm not able to get past the error message. The Apple TV “Apple TV” could not be restored. An unknown error occurred (3002). Any ideas of what would cause this?
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1 reply

Chris_C1

Community Specialist

Aug 29, 2020 12:55 PM in response to johannesses

Hi johannesses,

Thanks for your post! We understand you received an error when you attempted to restore your Apple TV. If you haven't yet, refer to the support article below.

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Let us know what you find out!

Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

unknown error (9) when i try to restore my apple tv from my mac.

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