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User profile for user: Zonayed98
Zonayed98 Author
User level: Level 1
8 points

2018 MacBook Air Flexgate

I am facing the Flexgate issue with my 2018 MacBook Air. I contacted Apple Support and the adviser told me they were going to connect me to a senior adviser. The senior adviser was supposed to call me within "5-10 minutes." But I never received the call. Also, the adviser confirms that the issue is the same, for which the MacBook Pros receive free service. But, They refuse to provide free service to me, as my model is not mentioned in the post.

Why did I not receive any further communication from Apple and why should I not get a free screen replacement when it is a known design flaw?

MacBook Air 13″, macOS 10.15

Posted on Aug 29, 2020 12:05 AM

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3 replies
User profile for user: John Galt
John Galt
User level: Level 10
146,288 points

Aug 30, 2020 10:57 AM in response to Zonayed98

I mention this just to reiterate how Apple is treating this issue, trying to shove it under the rug, just like last time.


Petitions and such are removed since they violate this site's Terms of Use, and comments like that serve no purpose.


The sum total of all Apple warranty exchange and repair programs is here: Exchange + Repair Extension Programs - Apple Support. The answer to your question remains the same:


John Galt wrote:

Call them back. None of your fellow Apple product users on this site can speak on behalf of Apple or comment on their policies.


You have a problem with your Mac, fix it.

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User profile for user: Zonayed98
Zonayed98 Author
User level: Level 1
8 points

Aug 30, 2020 10:01 AM in response to John Galt

Thank you for replying. I'm trying to reach the authorized repair centers in my country. There was another comment here linking to the previous petition, that comment was immediately removed from here. I have it in my email still. I mention this just to reiterate how Apple is treating this issue, trying to shove it under the rug, just like last time.

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2018 MacBook Air Flexgate

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