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White touch bar

Hi,

I've got a problem with my MacBook pro 2017 with touch bar. When I'm turning my laptop on, Touch Bar screen is white. It stays white all the time and I can't see anything on it. When i click on place where escape button is suppoused to be, button works, but everything is still white. Couple months ago I had the same problem and i reseted SMC and NVRAM and it helped, but now it's all white again and neither resetting SMC, or NVRAM works.

MacBook Pro 13″, macOS 10.15

Posted on Aug 30, 2020 5:30 PM

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Question marked as Best reply

Posted on Aug 30, 2020 5:42 PM

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the Touch Bar issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Thats all I have for now. Beyond the above recommendations, You can have your MacBook Pro examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support


Axel F.

3 replies
Question marked as Best reply

Aug 30, 2020 5:42 PM in response to krzysztof123

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-
  3. Enter ➔ Safe Mode and see if the Touch Bar issue still exists in Safe mode. Log out of Safe Mode and then reboot computer. If that does not solve things then-
  4. Finally if none of the above works then you can enter ➔ macOS Recovery Mode and reinstall the macOS and see if that solves it.


Thats all I have for now. Beyond the above recommendations, You can have your MacBook Pro examined at the Apple Store or an Authorized Service Center when they open or contact ➔ Apple Support


Axel F.

Aug 30, 2020 6:07 PM in response to Axel Foley

Thank you for your answer. This is what I did:

First I opened Activity monitor, and then I noticed that, on CPU, and memory tab there wasn't such a process as TouchBarServer, but it was on disk tab. I killed it from disk tab and the process started to appear on both CPU and memory tab. Then I went to terminal and I did

sudo killall ControlStrip

and

sudo pkill TouchBarServer

then i reseted my MacBook and turned it on safe mode and TouchBar appeared!

It was working for couple minutes, then it blinked and now its all white again. I think this might be some software related issue. I will try to wipe out my disk and install MacOS Catalina again.


White touch bar

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