Can I repair a device in the United States, and how do I send it?

Hello, I have a phone in my hands that falls under an international warranty and with a factory defect. This Is The IPhone 7 A1660. I am in Russia. Can I expect to repair this device in the United States, and how do I send it? Apple Russia refuses to help me even provide information about where to send it and who to contact on this issue.


[Re-Titled by Moderator]

iPhone 7, iOS 13

Posted on Aug 31, 2020 12:11 AM

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1 reply

Aug 31, 2020 1:57 AM in response to angar48

Did you import the phone legally into Russia? I didn't know there was an Apple Russia.

We always recommend buying iphones in the country you live in and if they are unavailable don't buy one.


contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

(or)

You can:

Contact Apple for support and service - Apple Support 

or See if any of the contact options here are useful:

Contact - How to Contact Us - Apple

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Can I repair a device in the United States, and how do I send it?

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